I’m a movie fan – always have been. So I signed up for Cineplex’s Scene Card, which entitles me to discounts on movies and concession items. I use it every time I go to the movies and appreciate the discounts. But what I’m learning in the process is that Cineplex (and by association, Scotiabank) don’t really care what movies I like to watch, and have a long way to go with respect to their CRM.
You’d think that by virtue of the personal information I gave both Cineplex and Scotiabank just to get the Scene Card and the data I give them every time I use my card, they’d be able to tailor offers to me. After all, isn’t that the power of a loyalty program?
It seems it isn’t at Cineplex. The latest offer they sent me was to win a trip to Hollywood if I go and see Transformers 2 or the new G.I Joe movie.
Hey guys, I’m 37, not 12.
But then, you know that already.
If anything, Cineplex should be finding a way to talk to me about The Hangover, which is in line with the genre I generally see (read: good movie). Instead, they figure Michael Bay is more my style, which is like serving hamburgers to an East Indian. So essentially, every time I get an offer from Cineplex, I don’t see the offer much as I see: “Hi Rodger, we don’t care what movies you like. Watch this!”
The worst part is that because Cineplex does such a poor job of targeting, I naturally assume that Scotiabank will do no better.
Perhaps next they’ll send me an application for a student loan.
Filed under: CRM | Tagged: cineplex, gi joe, michael bay, scene, scotiabank, the hangover, transformers | Leave a comment »